Privacy Policy

Last Updated: June 19, 2025

1. Introduction

Welcome to UpSay ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register, express interest in obtaining information about us or our products, or otherwise contact us. This information may include:

Name
Email address
Phone number
Billing address
Profile information
Payment information

2.2 Usage Information

We automatically collect certain information when you visit, use, or navigate our platform. This information may include:

Device and connection information
Browser and usage details
IP address
Cookies and tracking technologies
Usage patterns and preferences

2.3 User-Generated Content

We collect information and content that you provide when using our services, including messages, requests, and other data you input into our system.

3. AI and Third-Party Data Processing

We utilize artificial intelligence technologies, including Large Language Models (LLMs) from providers such as OpenAI, to process and analyze information you provide to enhance our services.

Important: Information you provide through our service may be sent to third-party AI providers like OpenAI for processing. This may include:

Text inputs and queries you submit
Contextual information necessary for processing your requests
Profile information relevant to personalization

While we have agreements with these providers regarding data security and privacy, please be aware that any information processed by these services is subject to their respective privacy policies as well.

We do not send sensitive personal information to these AI services when it is unnecessary for providing our service. However, you should avoid sharing highly sensitive information in your interactions with our platform.

4. How We Use Your Information

We use your information for various purposes, including to:

Provide, operate, and maintain our services
Improve, personalize, and expand our services
Understand and analyze how you use our services
Develop new products, services, features, and functionality
Communicate with you about updates, security alerts, and support
Process transactions and send related information
Prevent fraudulent activities and security incidents
Comply with legal obligations

5. How We Share Your Information

We may share your information in the following situations:

5.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including AI processing services like OpenAI.

5.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5.3 Legal Obligations

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, legal proceedings, court orders, or legal process.

5.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

6. Cookie Policy

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use both session cookies and persistent cookies for the following purposes:

Necessary Cookies: To operate our service
Preference Cookies: To remember your preferences and settings
Analytics Cookies: To understand how you use our service
Marketing Cookies: To deliver relevant advertisements

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

8. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

Right to access your personal data
Right to correct inaccurate or incomplete information
Right to delete your personal data
Right to restrict processing of your data
Right to data portability
Right to object to processing of your data
Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

10. Children's Privacy

Our service is not directed to anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

11. Updates to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Email: upsayteam@gmail.com